This page is an electronic record, it is generated by a. Computer system and as such it does not require any digital or physical signature to make terms under this policy binding. It is an electric record in terms of the IT act (Information Technology Act, 2000) and rules under the IT act as applicable and the provisions applicable to electronic records in various regulations as amended by the Information Technology Act, 2000.
Hindkart.com promises to never sell or rent any of your shared personal information with any third parties for their marketing or other purposes without your prior expressed consent. We might reveal information about statics of our Website from time to time. This information may include the number of visitors, analytics and type of goods & services purchased from us, etc. Customer’s trust and confidence on the Website is always our highest priority.
Information collected by Hindkart.com
As you use our Website, we utilize some of your personal information. We collect your personal information with a view to:
- Improve, record, facilitate and support your participation in the actions that you perform on Website,
- Track your personal preferences, in order to provide you with a customized Website user experience,
- Notify you regarding any policies updates, information and new activities/features and other related functions provided by Hindkart.com,
- Keep you updated about the latest content available on the Website,
- Any Vouchers, special offers, festive promotions and other products and services of Hindkart.com,
- Assist you with any technical support or customer support issues,
- After your visit to follow up,
- Further, support your relationship & experience with Hindkart.com,
- Prevent scams, fraud and any unlawful practice.
For these purposes, we are only collecting such personal information that we consider useful & relevant to understand you and your interests.
Generally, you do not have to provide any personal information to visit the website while during this time you remain anonymous and as such we can not identify you. We can only identify user once they sign off to Hindkart.com and login to our platform. As you provide your personal information, you will not be using the Website anonymously. In order to access all the services from the Website, you would have to register yourself with an online registration form for the first time. In this form, you may be required to provide us your name, date of birth, contact number, email id, user id, password, physical address information, billing details, bank account details and other personal information as indicated on the form of the Website. However, there will be two types of field: optional & mandatory. You always have the power & choice to not provide any asked information by neglecting the use of some particular services or feature on the Website. You may provide us with your registered user ID for Hindkart.com. Based on your behaviour and activities on the Website, we may automatically track certain pattern & information about you. Purpose of collecting this information is to analyse market trends, needs, manage the Website, track a user’s movements and gather broad demographic information with a view to better understand, protect and serve our website users. All this collected information is collected and analysed on an aggregated basis. Such collected information may also include the URL that you just got redirected from (whether this URL is on our website or not), which URL you will next go to (whether this URL is on our website or not), your computer system & browser information, and your public & private IP address.
To help analyse & improve our web page flow, to measure the effectiveness of promotion campaigns and to gain your trust & provide safety, we use a tool called cookies.
Cookies are nothing but small files which can help us identify your computer as a unique user as you visit different pages of our website. Cookies are stored on your device’s storage by your internet browser. There are certain functionalities which are only available if the user allows the use of “Cookie”. Cookies can also help user experience by not very often asking for a password during your session. With cookies, we can provide you with the right content that meets your specific interests. Mostly, we use session cookies, session cookies are automatically deleted from the user’s machine as soon as he ends a session. The user always has a choice to decline our cookies for any reason, how ever that might cause some restrictions to the functionality of the Website.
As you choose to sell or buy any product/service on the Website, we will collect information about all buying and selling for the record.
If you are a seller on the Website, we would need some additional information, such as your billing address, Bank details, other payment instrument details and tracking information from money orders and cheques.
If a user chooses to post messages on our chat rooms, message boards, any other communication areas or leave feedback for other users, we would be obliged to retain all this information as a necessity to resolve any dispute, offer customer support and troubleshoot problems under the permission of law.
In case of any personal correspondence is sent to us by the user, such as in email or letter, or if it’s sent by other users or third parties about user’s activities or postings on the Website, we will collect such information in a specific allocation to the user.
If a user registers for the Hindkart.com on another site or use another site which is providing services to Hindkart.com or a site which supports your activities on the Website, we might receive your personal information and your transaction history from them.
User Device Information
In order to provide you with the right content in the right appearance, we might use some information about device that you use.
Attributes of the device: We might collect device attributes such as device operating system, hardware details, software versions, device battery level, device signal strength, available storage space on the device, device browser type, device apps, file names, file types, and installed plugins.
Device operations: information about device operations and behaviours performed on user’s device, behaviours such as whether the window is on foreground or background, or movements of mouse (to make sure that the user is human and not a bot).
Device unique Identifiers: unique identifiers such as device IDs and other identifiers, such as identifiers from apps being used or accounts that are being used by the user.
Device signals: Information about nearby Wi-Fi access points, Bluetooth signals etc.
Information about device settings: information that a user allows us to receive through device settings (turned off or on), such as access to your GPS location, opening the camera or accessing photos.
Networks and connections: network information such as the name of user’s mobile operator or internet service provider, user’s language, user’s time zone, user’s mobile phone number, the user’s IP address and internet connection speed.
Our use of collected personal information
At Hindkart.com, we use your personal information only to facilitate the services that you request. We do not rate, trade, sell or exchange any user’s personally-identifying information to anyone. We may provide our under contract affiliates and service providers (i.e. customer care, data analytics, etc.) your personal information in order to support the operations of the Website and to support our services. To a certain extent, we use your personal information to market products or services to you, however, we will provide you with the ability to choose and opt-out of such uses. We only use your personal information to: resolve any disputes; troubleshoot issues; help promote safe trading; collect fees; measure consumer interest in the services being provided by us, inform users about our online and offline offers, our products, our services, and updates; customize user experience; detect and protect us against any flaws, gaps, frauds and other criminal activity; enforce our User Agreement and to improve the user experience, in general, to make it comparable to any other e-commerce platforms; and as otherwise described to users at the time of collection. In our efforts to continually grow & improve our offered products and services, we may collect and analyse demographic, profile and usage behaviour data about our users’ activity on our Website.
Our Disclosure of user’s personal information
- For other marketing or promotional purposes, Hindkart.com may also use personally identifiable information gathered in an aggregated form and disclose that information to advertisers and other third parties.
When any user lists a classified advertisement, and the advertisement receives an expression of interest by the other interested user, the interested user will be provided with the contact information of the user who listed the advertisement as provided in their user’s registration form.
Items and Services offered by third parties on Hindkart.com
Internal Service Providers
Other Affiliated Corporate Entities
Your use of other users’ information
Our Website allows user to access other user’s contact details in order to facilitate interactions among all Hindkart.com members (buyers, sellers, service providers such as payment gateways and 3PLs. Furthermore, as a buyer, the user will be sent an email with Hindkart.com registered user ID, email address and other information of the seller. The same way, as a seller, the user will be sent via email the Hindkart.com registered user, ID email address and other information of the buyer.
By entering into Hindkart.com User Agreement, User agrees that, with respect to other user’s personally identifiable information that user obtains through the Website or through a Hindkart.com related communication or Hindkart.com facilitated transaction, Hindkart.com hereby grants to users a license to use such information only for:
(a). Hindkart.com related communications which are not uninvited commercial messages,
(b). using co-branded services offered through Hindkart.com such as insurance, shipping and scam complaints, and
(c). After adequate disclosure of the purpose user can expressly opt into disclosing information for a particular purpose.
You must give users an opportunity to remove themselves from your collected database and give them a chance to review what information you have collected about them in all cases. Except as defined in this section, you can not disclose any personally identifiable information about another user to any third party without the consent of that user and Hindkart.com under any circumstances
Hindkart.com and our users do not tolerate phishing/spam. Therefore, without limiting the foregoing, you are not licensed to add a Hindkart.com user (even if a user has purchased an item from you) to your mail list (email or physical mail) without their prior consent after adequate disclosure from you.
What about children’s privacy?
If you are under the age of 18, you cannot buy or sell any items on the Website. Use of Hindkart.com is allowed only to persons who can form a legally binding contract as per the Indian Contract Act, 1872. If you still wish to sell or purchase an item on the Website, such purchases or sale should be made by your legal guardian or parents who have registered as users of the Website.
Change your personally identifiable information
We will always verify your identity before granting you access or making changes to your personally-identifying information to protect your privacy and security. If you have registered your profile on Hindkart.com, your registered user ID and Password are required in order to access or modify your profile information.
When you place an order or access your account information, we offer the use of a secured server. The secure server software (SSL) encrypts all the information you put in before it is sent to us. Once your information is in our possession we adhere to strict security guidelines in compliance with the Indian Information Technology Act, 2000, by protecting it against any unauthorized access.
According to the Information Technology Act, 2000 and rules bound there under, the name or contact details of the Grievance Officer are published on the Website in the User Agreement.
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